🛡️ Safe Gaming Policy

hbija Responsible Gaming — Your safety is our priority

Gaming should always be a source of enjoyment. hbija provides deposit limits, self-exclusion, and 24/7 support to keep you in control — for players aged 21+ only.

What is Responsible Gaming?

Online gaming can be a great way to have fun — but it should always be enjoyed responsibly. hbija believes every player has the right to set their own boundaries, and gaming should never have a negative impact on their life.

Responsible gaming means controlling how much time and money you spend. See gaming as entertainment, not a source of income. At hbija, we put those control tools directly in your hands.

Our platform offers deposit limits, session time limits, cooling-off periods, and full self-exclusion. These features are available at any time, and the hbija support team is always here for you.

21+

Age verification is mandatory

hbija is for players aged 21 and above only. Age is verified at registration, and accounts belonging to underage users are closed immediately.

Our Protection Tools

hbija gives you control — each of the features below can be activated from your account settings or through the support team.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. A request to increase the limit takes effect after a 24-hour cooling-off period.

Session Time Limit

Set a limit on how long you play in one sitting. When the time is up, the platform automatically alerts you and can end the session if needed.

Cooling-Off Period

If you want to take a break for a few days, activate a cooling-off period — from 24 hours up to 30 days. You will not be able to log in to your account during this time.

Self-Exclusion

If you need a longer break, choose self-exclusion — for 6 months, 1 year, or permanently. No promotional communication will be sent to you during the exclusion period.

Gaming History Review

View your deposit, withdrawal, and gaming history at any time. Review your spending patterns to make informed decisions.

24/7 Support

If you have concerns about your gaming, contact our live chat at any time. Bengali-speaking support agents are available around the clock.

Warning Signs of Problem Gambling

If you or someone close to you shows any of the signs below, it is important to seek help.

Spending beyond your budget: Continuously spending more than your set budget, or a tendency to borrow money to keep gaming.

Chasing losses: Repeatedly returning to gaming to recover losses and placing larger bets each time.

Hiding it from family or work: Concealing the truth about gaming from family or friends, or neglecting responsibilities.

Feeling restless or anxious: Feeling unsettled, irritable, or anxious when not gaming — this is a clear sign of addiction.

Unable to stay within limits: Repeatedly exceeding the time or money you planned to spend on gaming, despite deciding otherwise.

Financial hardship: Being unable to cover essential expenses because of gaming, taking on debt, or depleting your savings.

Tips for Safe Gaming

Responsible gaming starts with awareness. Following the habits below will keep gaming enjoyable at all times.

  • Set a budget: Set a separate monthly budget for gaming and never go beyond it.
  • Set a time limit: Decide how long you will play before you start, and take a break when the time is up.
  • Do not bet on impulse: Avoid gaming when you are under stress, feeling down, or angry.
  • See it as entertainment: Do not think of gaming as a source of income — it is simply a form of entertainment.
  • Do not share your account: Your hbija account is yours alone — never give your password to anyone, especially minors.
  • Take regular breaks: Step away during long sessions. Go outside, spend time with family.
  • Do not hesitate to ask for help: If you are struggling to stay in control, let the hbija support team know — they will help without judgment.

Parental Protection

If there are children or teenagers at home, keeping them away from online gaming platforms is the responsibility of parents and guardians.

Use device locks: Keep your phone or computer secured with a PIN, password, or biometric lock so children cannot gain access.

Parental control software: Enable parental controls on your internet browser and block gaming sites.

Build awareness: Have an open conversation with your children about the risks of online gaming. Contact our support team for safety information.

Need help? We are right here

hbija Responsible Gaming Support

If you feel that gaming is causing problems in your life, get in touch with us. Our specialist team will help you take the right steps in complete confidence.

Live chat: available around the clock, support provided in Bengali

Email: [email protected]

Send us a message on live chat to activate self-exclusion, deposit limits, or any other responsible gaming tool. Changes to your account will be made right away.

Responsible Gaming FAQ

In your account settings, go to the Responsible Gaming section to find options for setting deposit limits, session time limits, and cooling-off periods. For self-exclusion, sign in from our login page and contact us via live chat.

Once a fixed-term self-exclusion (such as 6 months or 1 year) ends, you can apply to reactivate your account. However, permanent exclusion cannot be reversed. During any exclusion period, we stop all promotional communication with you entirely.

Decreasing your deposit limit takes effect immediately. However, a request to increase the limit only takes effect after a 24-hour cooling-off period — this is in place to protect you from making impulsive decisions.

No. hbija is for players aged 21 and above only. Age verification is mandatory at registration. If a user is identified as underage, the account is closed immediately and no transactions are processed.

First, contact hbija via live chat or at [email protected] — our team will help you set up self-exclusion or other protective measures. You can also talk to a family member or a trusted friend, and if needed, reach out to a professional mental health counselor.

Yes. Your account balance is fully protected during any cooling-off or self-exclusion period. Withdrawals can be made once the period ends or after verification through the support team. Withdrawals are processed within 1 hour at most.

Play responsibly and enjoy yourself

At hbija, gaming should always be on your terms — enjoy your entertainment safely.

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