hbija Privacy Policy

1. Introduction

hbija ("we", "our", or "platform") is a trusted casino and betting platform for online gaming users in Bangladesh. We place the highest priority on our users' privacy and are committed to ensuring the proper protection of their personal information.

This privacy policy ("policy") tells you what types of personal information hbija collects, how that information is used and processed, how long it is retained, and under what circumstances it may be shared with third parties. This policy applies to hbija's website, mobile platform, and all related services.

This policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh and internationally recognized data privacy standards. We use SSL encryption and modern security technology to keep your information secure.

2. Information Collection

hbija may collect the following types of information. The purpose of collecting information is always lawful and specific.

2.1 Information You Provide Directly

Information you provide directly when registering an account or using our services:

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Security questions and answers

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time, date, and duration of service use
• Pages visited and navigation patterns
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may collect information from legitimate third-party sources, such as:

• Identity verification service providers
• Fraud prevention and risk assessment organizations
• Payment processing partners

3. Purpose of Using Information

hbija uses collected information only for the following lawful purposes:

3.1 Service Operation and Improvement

• Creating, maintaining, and securing accounts
• Processing transactions and managing financial activities
• Providing customer support (24/7 live chat in Bengali)
• Improving platform functionality
• Developing new games and services

3.2 Legal and Regulatory Obligations

• Identity verification and age confirmation (proof of 21+ age)
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud and deception
• Responding to lawful requests from authorities

3.3 Personalized Experience

• Providing games and offers based on your preferences
• Sending relevant bonus and promotional offers
• Providing responsible gaming tools and support

4. Information Storage and Security

hbija applies industry-standard security measures to keep your personal information secure.

4.1 Technical Security Measures

• All data transmission secured by SSL/TLS encryption technology
• Use of encrypted databases for sensitive information
• Two-Factor Authentication facility
• Regular security audits and vulnerability assessments
• Unauthorized access detection systems

4.2 Data Retention Period

hbija retains information according to the following policy:

• Active account information — for the entire duration the account remains active
• Transaction and financial information — for the period required by legal obligations
• Closed account information — for the period determined to meet regulatory requirements
• Marketing information — until consent is withdrawn

4.3 Data Breach Response

In the event of a data breach, hbija will notify affected users as soon as possible and take the necessary remedial measures. We fulfill the responsibility of reporting such incidents to the relevant authorities.

5. Sharing Information with Third Parties

hbija may share information with third parties only in the following limited circumstances and only to the extent necessary:

5.1 Service Provider Partners

• Payment processing institutions (bKash, Nagad, Rocket, Upay, and banks)
• Identity verification and KYC service providers
• IT and cloud service providers
• Customer support technology suppliers
• Fraud prevention and security analysis organizations

5.2 Legal Obligations

We may be required to provide information in response to lawful requests from authorities as part of a court order, government directive, or legal process. In such cases we will try to notify you as much as possible, unless there is a legal barrier.

5.3 Business Restructuring

Personal information may be transferred in the event of a merger, acquisition, or asset sale. We will notify users in advance of such changes.

6. Cookies and Tracking Technology

hbija uses cookies and similar technology to ensure the smooth operation of the platform and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and the basic operation of the platform. Disabling these will make it impossible to use the service.
• Functional Cookies: Used to remember your preferences, language, and personalization settings.
• Analytical Cookies: Help analyze platform usage patterns and improve service quality.
• Marketing Cookies: Used to display relevant advertisements and promotional messages. These can be rejected.

6.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, doing so may cause some features of the platform to not work correctly.

7. Your Rights

hbija respects your rights regarding the protection of your information. You have the following rights:

7.1 Access and Correction

• The right to know what information hbija holds about you
• The right to request correction or updating of incorrect or incomplete information
• The right to edit the information stored in your account profile yourself

7.2 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

7.3 Objection to Processing

• The right to opt out of marketing communications
• The right to reject personalized advertising
• The right to object to profiling and automated decision-making

7.4 Data Portability

You may request your personal information in a structured, commonly usable format.

8. Protection of Minors' Information

hbija is a platform operated strictly for adults. Only persons aged 21 or above may use our services.

• We do not knowingly collect or retain information from any person under the age of 21
• Age verification during registration is mandatory
• If a minor's information is detected in our system, it will be deleted immediately and the associated account will be cancelled
• If parents believe their underage child has registered on our platform, they can contact us at [email protected]

9. Policy Changes

hbija reserves the right to change or update this privacy policy at any time. In the event of a policy change, we will notify you in the following ways:

• A prominent notice will be published on the website
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of the page will be changed

For significant changes, we will provide reasonable advance notice before they take effect. Continued use of the service after the updated policy takes effect will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

Data Protection Contact

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response time: within 30 business days

Our data protection team takes every request seriously and takes appropriate action. We give the highest priority to the privacy of our users.