Frequently Asked Questions

Answers to all your questions about hbija

From opening an account to claiming bonuses, bKash deposits, and cricket betting — find clear answers to all your questions on this page.

hbija is a trusted online gaming platform for players in Bangladesh. Whether you are new or experienced, questions about account registration, deposits and withdrawals, bonuses, game rules, and safe gaming can come to mind. Browse the sections below to find your question. If you do not find an answer, our 24/7 live chat support is always ready.

Account and Registration


To open an account at hbija, you need your full name, an active mobile number, and a strong password. The registration process is done entirely online and your account is activated within just a few minutes. Each person may open only one account.

hbija is for users aged 21 and above only. You must confirm your age when creating an account. If an underage account is found, it will be closed immediately and any deposited funds will be returned.

Use the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have any trouble, contact hbija live chat support.

No. Under hbija policy, only one account is allowed per person. Creating multiple accounts may result in all accounts being cancelled and bonuses being forfeited. This rule exists to maintain a safe and fair environment.

Yes. You can update your email and password from profile settings. Changing your name or mobile number may require identity verification. Contact hbija live chat for assistance.

Deposits and Withdrawals


You can deposit money at hbija via bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount is ৳500 for all methods. Mobile banking options are the most popular and fastest in Bangladesh.

Funds deposited via bKash are usually credited to your hbija account within a few minutes. The same processing speed applies to Nagad, Rocket, and Upay. Bank transfers may take a little longer. If you face any issue, let us know via live chat.

The withdrawal process at hbija is typically completed within 1 hour. Once your request is approved, the funds are sent directly to your bKash, Nagad, Rocket, or Upay number. Bank transfers may take a little longer.

The minimum withdrawal amount at hbija is ৳500. Withdrawal requests below this amount will not be accepted. Funds won from bonuses must meet the specified wagering requirements before withdrawal.

hbija does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply a small charge as per their own terms. Bank transfers may also be subject to the relevant bank's charges.

For security purposes, hbija may verify your account before processing large withdrawals. This process is entirely secure and is done to protect your funds. Once verification is complete, withdrawals are processed promptly.

Games and How to Play


hbija offers sports betting including cricket and football, slot games, live casino, fishing games, card games, and crash games. Games from world-class providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Ezugi are available. New games are added regularly.

To bet on BPL or any cricket match, log in to hbija and go to the Cricket section. Choose a bet on a match, a team, or a specific innings. Live betting is available both before and during the match. IPL, T20 World Cup, and ICC tournaments are also covered.

RTP (Return to Player) is a game's long-term return rate — meaning on average how much a game theoretically pays back per ৳100 wagered. A higher RTP means the game returns more on average, but the outcome of each session can vary. hbija games are verified to ensure fair play.

Yes. hbija is fully mobile-friendly. All games work smoothly through the browser on both Android and iOS devices. No separate app download is needed — just open hbija.cam in your browser and log in.

hbija's live casino section features live table games from Evolution Gaming, Ezugi, and other providers. Some tables offer the option to communicate in Bengali or English. Enjoy real-time games with professional dealers.

Bonuses and Promotions


hbija gives new members a 120% welcome bonus on their first deposit, up to ৳15,000. That means if you deposit ৳10,000, you receive ৳12,000 as a bonus and your total balance becomes ৳22,000. Your first deposit after opening an account is all it takes to receive the bonus.

A wagering requirement is the condition specifying how many times you must place bets before you can withdraw bonus funds. The wagering requirement for the hbija welcome bonus is 20x. That means if you receive a ৳1,000 bonus, you need to wager a total of ৳20,000 before the bonus amount becomes withdrawable. Full terms are available on the terms and conditions page.

The hbija VIP program has four levels — Bronze, Silver, Gold, and Platinum. Bronze offers weekly cashback of up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. The more you play, the faster you move up to the next level.

Cashback is automatically credited to your account every week based on your VIP level. A fixed percentage of your losing bets is returned to you. This amount is available for immediate use. Full terms can be found on the promotions page.

Yes. hbija offers special promotions for various occasions including Eid, Pohela Boishakh, and the IPL and BPL seasons. During these times there are opportunities to receive extra bonuses, free bets, or cashback. Visit hbija.cam regularly for promotion updates.

Security and Responsible Gaming


hbija uses SSL encryption technology to keep your personal data and financial transactions secure. Our servers operate in a secure environment and all data is stored in encrypted form. Your funds are completely safe.

Yes. hbija places the highest importance on responsible gaming. You can set your own deposit limits, take a break, or temporarily suspend your account. If you feel that gaming is affecting your financial or mental wellbeing, please contact our support team.

To activate self-exclusion, contact hbija via live chat or by email at [email protected]. You can suspend your account for a set period (30 days, 90 days, or permanently). During this time you will not be able to log in and you will not receive any promotional communications.

Yes. All games at hbija come from certified software providers and are powered by Random Number Generator (RNG) technology. This means the outcome of every spin or bet is completely random and not predetermined. Fair play is our core commitment.

The hbija support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat. You can also reach us by email at [email protected]. Get quick resolutions for any matter related to your account, payments, games, or anything else.

Still have questions? Contact Support

Our support team, trained in Bengali, is always by your side. Get an instant answer via live chat or send us an email — we will respond as quickly as possible.

Ways to Contact Us


Live Chat

Instant support in Bengali, 24/7. Start a chat from any page on the site.

Email Support

For detailed queries, email us at: [email protected]

Terms and Conditions

Read all the details on bonuses, payments, and gaming.